Frequently Asked Questions
Can I get a moving quote? Is it free?
Yes, you can, and it is absolutely free. Just fill in the online form. Our team will be pleased to help you!
Can I track my shipment?
Yes, you can track your shipment 24/7. Just visit our site or contact us.
Is there a best time to move?
Yes, of course. The charges of the moving companies are higher during weekends and in non working hours. If possible schedule your move on working days. Also, try to avoid relocations during the summer as it is the busiest period.
Is there any time required for the loading of my goods?
In most cases, the client has up to 3 working days at both origin and destination in order to load/unload the shipment. In case you need additional time, please contact us.
Is there any possibility that my belongings will be on the same truck with those of someone else?
Yes. If your furniture cannot fill a whole truck, then is necessary for us to load more shipments in order not to waste space. The belongings of the different customers are carefully separated. Economy-vanlines.com provides bulkheads if necessary.
What is a bulkhead?
This is how is called the divider that separates your belongings from those of the other customers, in case you are sharing a truck.
Are there things that cannot be shipped?
Yes. There are some things like acids and flammables that are not allowed and the moving companies are not able to ship such items. For more information, see our Section Non-allowed items. Fuels, paints, plants, insecticides, cleaning chemicals, ammunition or firearms, items of perishable nature – these are just some of the items that are not allowed.
When is the best time to make a reservation for my move?
You should contact a moving company and reserve your move as soon as you know that you are going to move. Reserve your move 2 to 3 months before the actual moving date in order to have enough time for the whole preparation process.
What is a Bill of Lading?
Bill of Lading is the term that the moving companies use for the contract between them and their customers. It is also called BOL. Before signing the Bill of Lading, you should read and understand it very well as it is an evidence of title to the goods in case of a dispute. In case you choose Economy-vanlines.com, be sure that we are going to answer everything you need to know about your Bill of Lading.
Can I take my live plants?
No. The moving companies refuse to ship live plants as they cannot guarantee that your plants will be unharmed on delivery. If you want to move your plants to your new home, you should have them with you, but unfortunately, some states have restrictions and not allow plants to enter. In order to avoid problems and unnecessary worries, just give your plants to a friend.
Can I take my pet animals?
Yes, but remember that some states have restrictions when it comes to certain animals. Inform yourself about that or just contact Economy-vanlines.com – we will be glad to assist you. Also, your pet should have all the vaccinations and documents required.
Can Economy Van Lines move my car or motorbike?
Economy-vanlines.com is able to make all the arrangements in order to move your vehicles. Be sure that their security is guaranteed.
Can Economy Van Lines move my antiques?
Yes. Economy-vanlines.com is able to move all the special items requested. Not only antiques, but also collectibles, music instruments, etc. Our professional movers will wrap all your special belongings carefully in order to ensure the maximum protection.
How to pack my items?
If you decide to pack yourself, then see our Section Packing Tips or contact us for further questions. However, in order to pack your items well, you should use only high-quality packing supplies and boxes.
What should I do in order to protect my fragile items?
You should better trust your moving company for the packing of your fragile items. In case you decide to pack yourself, see our Section Packing Tips. We suggest you to wrap individually each fragile item, providing plenty of cushioning and always use high-quality materials. Labels such as “Fragile” and “This side up” are necessary.
What is a binding cost?
The term binding cost is the price of the move that the company gives in advance. The binding cost is also called binding estimate. It is based on both types of services – necessary and requested. If the customer requests additional services between the time of the estimate and the time of the move, the final cost will increase.
Do you provide storage services?
We understand that sometimes more time is needed before moving into your new home or office. That is why we provide to all our customers storage services for as long as necessary. Contact Economy-vanlines.com for more information. All the storage facilities we provide are clean, temperature-controlled and secured.
What is an estimate transit time?
This is the duration of the move that the moving companies give in advance. The transit begins with the first business day after the loading of all your belongings onto the trailer. There are some exceptional circumstances that can change the estimate transit time.
For further questions, contact Economy-vanlines.com. We would be pleased to assisst you with all the necessary information.